Delivery + Returns

Order Information

How long will my order take process?

Order before Noon Pacific Time ship same day Monday thru Friday. Otherwise, within24 hours.

Can I track my order?

Yes, we will send you an email as soon as your order ships with a link to tracking information.

Where are products fulfilled? 

All products ship from Los Angeles, CA.

Return Policy

We will gladly refund or exchange any of our products. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, one must be able to show proof of purchase or gift.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

Late or missing refunds:

If you haven’t received a refund yet, first recheck your bank account.Then contact your credit card company. It may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at


We only replace items if you are dissatisfied. If you need to exchange it for the same item, send us an email at and send your item to:

Bonsai Sheroes LLC
8306 Wilshire Blvd Suite 705
Beverly Hills, CA US 90211

Return Shipping:

To return your product, you should mail your product to:

Bonsai Sheroes LLC
8306 Wilshire Blvd Suite 705
Beverly Hills, CA US 90211

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.